Refund and Returns Policy

Thank you for your purchase! This is a cross-border order. Given the long international shipping chain, please read the after-sales terms carefully

Shipping Information

We will arrange shipment within 2 business days after payment (excluding weekends and holidays). A tracking number will be provided once the parcel is dispatched.

Estimated international transit time: [8–20] days. Delays caused by customs clearance, holidays, local strikes or other force majeure events will extend delivery time and are not eligible for late-delivery compensation.

Once the parcel arrives in the destination country, it will be delivered by the local courier service subject to local delivery rules.

Import Duties: Import duties and VAT shall be borne by the recipient. The tax rate is subject to the local customs authority. We do not cover any customs charges.

Eligibility for After-sales Support

Cases we accept for after-sales service

Product defects, damage, wrong items, missing items, or significant discrepancies from the product description.

Cases we do NOT accept

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Cases we do NOT accept

Change of mind, wrong size purchased, minor color difference caused by screen display variation
Requests submitted more than 48 hours after delivery without a complete unboxing video or photos
Damage caused by human error, disassembly, or usage
Costs arising from items prohibited by local customs or buyer-initiated rejection of delivery

Required proof

Please submit a continuous full unboxing video plus clear photos of the problem within 48 hours of receipt. The video must show the outer shipping label on the package. Claims without valid proof cannot be processed.

Solutions for Qualified Quality Issues

Once verified, you may choose one of the following options:

Free reshipment of the item (transit time for the new parcel will restart)
Partial refund, and you keep the product
Return for refund: Send the item back to our designated overseas warehouse. Refund will be issued after we receive and inspect the returned goods. We cover the return shipping cost. (Returns are unavailable for some regions; reshipment or partial refund will be prioritized.)

Lost Parcel / Marked Delivered but Not Received

If the tracking status shows Delivered: Please contact the local courier, collection point or check with your neighbours first. Parcels may be left at your door or held by a local depot.

If the parcel is confirmed lost: An official loss confirmation document from the courier is required. We will arrange reshipment or refund after receiving this document.

Notice on Unjustified Rejection of Parcel

If you reject the parcel without valid reason, all return international freight, clearance fees and return customs duties incurred will be deducted from your order amount. Full refund will not be available.

Contact Us

Please contact our customer service via platform message for any enquiries.

Response time: Within 24 hours (delays may apply during holidays).